Description

This course is designed to provide participants with a deep understanding and hands-on experience in utilizing Zoho BigIn, a robust customer relationship management (CRM) solution tailored for small and medium-sized businesses. Throughout the program, participants will explore the features and functionalities of Zoho BigIn, gaining practical skills to optimize customer interactions, streamline sales processes, and enhance overall business efficiency.

Course Objectives:

1. Introduction to Zoho BigIn:

– Overview of Zoho BigIn and its role in CRM.

– Understanding the key components and modules.

2. Setting Up Zoho BigIn:

– Account creation and organization settings.

– Customization of user-profiles and permissions.

3. Contact Management:

– Creating and managing customer profiles.

– Implementing effective data segmentation and categorization.

4. Deal Management:

– Understanding the sales pipeline.

– Creating and tracking deals through various stages.

5. Task and Activity Management:

– Utilizing the task and activity modules for effective time management.

– Integrating calendars and setting reminders.

6. Automation and Workflow:

– Configuring automation rules to streamline processes.

– Creating custom workflows for specific business needs.

7. Dashboard and Analytics:

– Generating insightful reports on sales, leads, and customer interactions.

– Utilizing analytics for data-driven decision-making.

Who Should Attend

– Small and medium-sized business owners

– Sales and marketing professionals

– CRM administrators

– Anyone looking to enhance their skills in utilizing Zoho BigIn for effective customer relationship management